Brand Sale Return Policy
Terms and Conditions of Sale
Returns Policy
In order to bring you alarmingly priced deals on selected branded product, we do not accept returns on these items. The item will clearly state in the description whether it can or cannot be exchanged under our normal 365 day Return Policy – please take note when selecting your item to be purchased. Exclusions to the rule is when the basis of the return is covered by the Consumers Guarantees Act or Fair Trading Act.
Exchange Policy
We make every effort to make sure our product descriptions are as detailed as possible and that includes sizing and colour guides for our clothing type product. Please choose carefully as we are unable to exchange product once you've received your order unless we have made a genuine mistake in our description or where your request to exchange is covered by the Consumers Guarantees Act or Fair Trading Act.
If you think you have a case for a genuine exchange request then please contact us first before sending your order back to us as it may get declined and returned to you. In all cases Proof of purchase is required in order to get an exchange. Please note products returned to us for an exchange must be in a resalable condition with packaging intact and all labels returned with the item.
If you feel that your purchase has a fault that is covered under Torpedo7’s 12 month warranty period, please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Torpedo7 LTD. In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or a refund you for the product.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act
How to return a product:
If you think that you have a valid reason to return under the policies described above please contact us before sending your order back to us as the processes we use are different depending upon your situation. If you don’t contact us first it could delay your request or result in your claim being rejected. In all cases proof of purchase will be necessary to process your request.
Change to orders
We know that our sales can be popular and things sell fast but it's really important for everyone that our customers orders come through with all the information we need. Unfortunately, once you've submitted your order and payment has been accepted we can't make any changes to it – that includes sizes, colours, quantity and address details. It's not that we don’t want to but we move fast so you get your parcel quickly.
Out of Stock and Backorders
While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfill your order or source a replacement product. If this should occur we will contact you and offer either a store credit for the value of your purchase or a full refund. Please note that we cannot offer a backorder or "rain check" facility.
